1. We will collect and store your personal and financial information which will be handled in accordance with the Data Protection Act 1998 as amended, extended, re-enacted or consolidated from time to time (including without limitation the implementation of the General Data Protection Regulation 2016/679/EC) (data protection legislation). For the purposes of data protection legislation, we are the data controller and we will process your Data in accordance with articles 6 (1)(b), 6 (1)(c) and 9 (1)(a) of the General Data Protection Regulation 2016. We will use your information to ensure proper performance of our agreement with you and to comply with our legal obligations when providing the services as further described below.


  1. We will use your name, address, email address, contact number, date of birth, national insurance number and financial information (‘personal information’) to provide our services to you and verify your identity and this may require us to pass your personal information to our group companies, electronic verification providers, product providers or other financial firms such as lenders, banks, insurers, fund managers and platform providers. Should you decide not to proceed with our services, we will delete your personal information in accordance with our retention policy, but please note, it may be retained to the extent necessary to defend a claim or legal proceedings.


  1. We may pass your personal information to Tenet* as they provide compliance services to us. Further detail regarding how Tenet will use your data can be found on it’s website at www.tenetgroup.co.uk or by contacting Tenet on 0113 239 0011.


  1. We may be required to pass on your personal information to the Financial Conduct Authority (FCA), Financial Ombudsman Service (FOS) or the Financial Services Compensation Scheme (FSCS) to help with an investigation or complaint or other authorities as required by law.


  1. We may need to collect sensitive personal data including information about your health, ethnic origin, or criminal prosecutions from third parties such as employers and credit reference agencies, fraud prevention agencies and other similar organisations in order to provide you with the services, for example where you require advice on protection or annuity products.

* You may exercise your right to withdraw your consent to the processing of your sensitive personal data at any time by contacting our office on ifa@rbsassociates.co.uk or by telephone on 01628 487755.


6. If you would like to be contacted by us about other services we may offer from time to time, please tick below your preferred method of contact and add your full name to confirm your consent:

In writing

Preferred date and time for contact by phone: